Terms and Conditions
At Abby Beads our aim is to provide a fast & efficient service. Customer satisfaction is top priority and we aim to dispatch all orders received by noon on the same day Monday to Friday. You will be advised at all stages of your orders progress through to postage. If your order has a tracking number, this will be emailed to you on dispatch.
We hope you are delighted with your purchase however you have the right to return an item within 14 days of receiving it for a full refund, or for an item of the same value. For hygiene reasons items of body jewellery, earrings etc., are non returnable unless faulty or damaged in transit. Goods must be returned unworn and in the original packaging. If you return goods to us we can only refund the price of the item. Our postage costs in sending you the item, or your postage costs in returning it to us, are non-refundable unless the item is faulty or damaged in transit. For your own protection please obtain proof of postage or retain receipt for recorded delivery items. Refunds will only be issued upon safe receipt of the item.
In the first instance could you contact us at;
firstname.lastname@example.org or 0117 9558900
The address for returns is,
49, Gilbert Road,
Your Consumer Rights
Your statuary rights as a consumer are protected by the relevant UK legislation including the Distance Selling Act.
All orders under £20.00 will be sent by Royal Mail First Class Delivery, and will be posted to you within 1 working days of receiving your order.
Orders over £20 will be sent by Royal Mail Recorded Delivery.
Bulk orders will be sent by Parcel Force.
Our jewellery and our findings are not suitable for use during the period of epithelization (new ear piercing).
Your personal details e.g. address & email address will not be used for any other purpose other than for your purchase.
We accept payment through Paypal, Google Checkout or, if you live in the UK you can phone your order through, see checkout for details.
Paypal is an entirely secure way or paying online and means we can take just about any credit card in the world (and most debit cards too). Please note: You do not need a Paypal account to use this payment method.
We have made every effort to display & describe all the items accurately. The colour of the gemstones may vary slightly from the photographs due to lighting conditions and angles, and also the patterns on some stones may vary (especially on turquoise and shell jewellery).